Delivery & Shipping Policy
MSESWAR MASALA FOODS PRIVATE LIMITED
1. 📦 Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers will receive an order confirmation via SMS/email with tracking details once dispatched.
2. 🚛 Shipping Methods & Timelines
Region Delivery Timeline Shipping Partner
Tamil Nadu 2–4 business days Local courier services
South India 3–5 business days DTDC / Professional Couriers
Pan India 5–7 business days India Post / Blue Dart
Bulk/Wholesale Orders Custom schedule Dedicated logistics team
Note: Delivery timelines may vary based on location, weather, or unforeseen circumstances.
3. 💰 Shipping Charges
- Retail Orders: ₹50 flat rate for orders below ₹500. Free shipping on orders above ₹1000.
- Bulk Orders: Shipping charges are calculated based on weight, volume, and destination. Custom quotes will be provided.
4. 📍 Delivery Coverage
- We currently deliver across India.
- For remote or non-serviceable areas, our team will contact you to arrange alternate delivery options.
5. 📦 Packaging & Quality Assurance
- All products are securely packed to preserve freshness and prevent damage.
- Our packaging is food-grade, eco-friendly, and designed to reflect the authenticity of MS Eswar Masala Foods.
6. 🔄 Delays & Exceptions
- In case of delays, customers will be notified promptly via SMS/email.
- MS Eswar Masala Foods is not liable for delays caused by courier partners, natural disasters, or incorrect address details.
7. 🧾 Order Tracking
- Once shipped, customers will receive a tracking ID to monitor their order status.
- For assistance, contact our support team at mseswar.masala@gmail.com or call +91-8190007234.
8. 🚫 Failed Deliveries
- If delivery fails due to incorrect address or unavailability, the order may be returned to us.
- Re-delivery will incur additional charges.
9. 🌍 International Shipping
- Currently, we do not offer international shipping. Stay tuned for updates as we expand globally.